A person you can reach
Your first call is a video call with one of our international specialists. Not a call centre, not a ticket queue.
Founding partners: we take a small number of restaurants in each area.
See how it works
Dewan Usahawan Digital · A brand of Systems R Sdn Bhd
The front desk that answers your customers when you can't.
DUDA brings Malaysian restaurants an AI front desk. It answers WhatsApp, Instagram, Facebook and web chat at any hour, takes the booking and hands real conversations to your team. Add the come-back system, and the customers you already have get a reason to return.
What is DUDA
A small team, built to close one gap.
Malaysian operators are good at what they do. What holds many back isn't talent. It's having something that answers, books and follows up while they're busy running the place.
DUDA is a brand of Systems R Sdn Bhd. The systems are built and run by Systems Ninjas, the team behind DUDA. Their specialists set each one up by hand with your menu, hours and rules, and keep it running. You don't have to learn new software.
Set up for how Malaysians actually message. Run for you.
The right system
The kind of tools bigger businesses use to answer every customer.
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Done for you
Specialists set it up and keep it running. Nothing for you to learn.
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Malaysian context
WhatsApp first, any hour, in the language your customer writes in.
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A system that sticks
It keeps working after it's handed over to you.
How we work
Four rules we hold ourselves to.
What you can expect from us, before and after you pay anything.
Built for Malaysia
Methodologies adapted to local customer behaviour, channels, and operating realities, not copy-pasted from abroad.
Honest about fit
On the call we look at how your enquiries come in. If it won't pay off for you, we'll tell you, and nothing is paid.
Written down first
The price, the terms and what you get are written down before you pay anything.
What we bring
One connected system that runs the parts of the business that quietly leak money.
Partners start with the Always-On Front Desk, then extend into the systems that compound it.
The Always-On Front Desk
Answers every WhatsApp, Instagram, Facebook and web enquiry in seconds, captures the lead, and hands off to your team. 24/7.
The come-back system
A loyalty card that sits in your customer's Apple Wallet or Google Wallet, no app. It goes out to your existing customers on day one, so it starts working straight away.
Apple and Apple Wallet are trademarks of Apple Inc., registered in the U.S. and other countries. Google Wallet is a trademark of Google LLC.
Reputation & reviews
Automated review requests at the right moment, turning happy customers into the proof that wins the next ten.
Reservations & no-shows
Bookings confirmed and reminded automatically, so empty tables and missed slots stop costing you.
Your own customer list
Every customer who messages or joins your card lands in a list you own, so you can bring them back directly instead of paying a platform to reach them.
Start with one, add the rest
Most restaurants start with the front desk or the come-back system. On the call we'll tell you which one fits first.
See the plans
Who we serve
Built around one problem: open to any business that has it.
Any Malaysian business losing revenue to slow response and missed follow-up, wherever customer enquiries drive growth.
Restaurants & cafés
Clinics
Salons & spas
Fitness studios
Professional services
Retail
We're starting with restaurants and cafés. Our founding partners are restaurants, so that's where we're focused first. The front desk and the come-back system are set up around how your customers book, order and return.
Other owner-run businesses with daily customer enquiries can talk to us too. On the call we'll tell you honestly whether it fits.
Why it matters
We'd rather show you than tell you.
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A leak you can count yourself
Open your WhatsApp and count last week's messages that waited more than an hour, or never got a reply. That number is the leak, and it's what we look at on the call.
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No borrowed statistics
Most numbers used to sell chat automation trace back to vendor blogs with no sample size. We don't quote them. We look at your own enquiries instead.
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Results written up honestly
Founding partners agree to a short case study once their system is running. We'll publish what actually happened.
How it works
Four steps, from a call to a live system.
No application form and no panel. You talk to us, and we tell you honestly whether it fits.
A 20-minute video call
With one of our international specialists. They look at how your enquiries come in today and what gets missed. If it isn't a fit, we'll say so.
RM 500 reserves your slot
It counts toward your first payment. If we don't deliver what we agreed, you get your RM 500 back.
Built for you, you see it working
The specialists set it up with your menu, hours and booking rules. You see it working before it goes live.
It goes live
You pay the balance and it switches on. Plans start from RM 600 a month.
LiveWant to see it for your restaurant?
Book a 20-minute video call with one of our international specialists. They'll show you how it would work for you, and tell you honestly if it doesn't fit.
See plans and book a call